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I just wanted to take a moment to express my sincere appreciation to Chris Hill and his staff at JCMH Consulting. I have had the pleasure of knowing Chris for 3 years, and have worked with him as a consultant for almost a full year. We have worked with other consulting firms in the past; however, Chris and his team bring with them a completely different perspective. They are able to provide, I can only best describe as, real world on the ground training and knowledge. Not only are they able to help us conceptualize how to get things done, they are able to show us how to get things done. No matter the size of the project, the type of the project, or the speed the project needs to be completed, they get them done.
They understand that running a business is time consuming, and requires one to wear multiple hats. They are able to take on some of those hats, and wear them as if they were their own. For our needs, though, the most impressive assistance they have provided is in the maximization of the software systems that our industry has begun to use. They have drive to see them be able to be used the fullest extent of their capabilities so that they can actually help our business. They see the need for us to be able to efficiently and effectively utilize them, and understand what it takes to actually make them useable in the real world that we live in. Their first hand knowledge of how the software systems work provides real world utilization, in an ever expanding world.
Finally, Chris and his team at JCMH Consulting actually care about us personally, and our company. They want to see us succeed. They want us to be able to reach our goals, personally and professionally. They want us to be able to work and live in our world without having to solely be responsible for every project that presents itself to us. We see them as an extension of our own staff, and consider ourselves proud to have them as a part of our team. We would recommend their services to anyone, no matter how big or small their needs, and plan on working with them for many years to come.
Angler Construction Services
A great person once said, 'It is in your moments of decision that your destiny is shaped'. No truer statement could have ever been made about our experience with Chris Hill. Our decision to work with Chris not only has positively impacted our company systematically, but also has impacted my wife and I at a much greater level personally and professionally.
I met Chris Hill almost exactly one year ago at the Contractor Connection convention, not by accident but by divine intervention. We were at the crossroads of deciding what might be the best software to guide our company and we were looking very closely at the PSA product. Although PSA looked to be the most comprehensive program on the market that met all of our needs, it also was going to be the most difficult transition and that was keeping us from making the decision, until I crossed paths with Chris Hill. We decided to contract with JCMH to bring Chris to our facility to evaluate our company and see how this PSA transition would impact us. That visit will forever be cemented into our memories. Chris Hill flew in on August 11th 2014, which was one of the worst rainstorms to hit Michigan in its history. We almost needed a boat to get us back from the airport! The moment he stepped into our office his 20 plus years of restoration/business experience and confidence quickly jumped into action offering us valuable ideas on how to organize and implement a strategy to service our customers during this difficult time.
We knew instantly we had the right guy! From that moment on we went from strangers to family. Daunting, completely overwhelmed and stressed, are just a few words to describe our PSA transition. However, for the first time in 10 years my wife and I released to JCMH and Chris's absolute confidence that this would work and we followed his direction and advice. After 8 months into the transition we are stronger, more profitable, more organized, and more prepared to grow our company into the future. Thank you, Chris Hill, for your experience, courage, belief in us, and a higher power that guided us through this transition. We are completely confident that our decision to work with JCMH was an invaluable business decision, which has undoubtedly shaped our destiny!
Joseph P. Cipriano Jr.
There are three relationships that have transformed our business in the last three years. Our relationship with PSA (our job management & accounting software), LuxorCRM (our CRM software) and you are the Holy Trinity for Mammoth. PSA is a phenomenal software yet, like all software, using it for our specific business was a challenge. We were using PSA for over two years prior to engaging your services and experienced a lot of growing pains over the last three years (over 500% during that time). And with the growing pains, our team was getting frustrated because we were not managing all our jobs very well, things were falling through the cracks and we had to throw money at the problems which significantly affected our margins.
If I could wave a magic wand and start all over again, I would have hired JCMH at the very outset of the PSA implementation. PSA is a great tool, but we didn't know how to use it the most effectively for our business to gain the most benefit. The result was a lot of frustration and employee turnover. Your system is so easy and it gives complete visibility on all of the jobs we are working at a glance. The team system you taught us was instrumental to getting our team accountable EACH OTHER. Since the bonuses are paid to the team and not the individual, the communication between the team soared, jobs got done in a timely manner, margins are getting hit and the team is making nice bonuses. And the two best parts are the satisfaction has dramatically gone up because things that used to fall through the cracks are almost impossible to happen and the visibility for the owners has been nothing short of extraordinary. There is nowhere for the team to hide in the system.
Mammoth Construction, Inc.
I first met Chris Hill when he came to help us with PSA. I was ready to throw my computer through the window. We had PSA for about a year and a half and were very frustrated with the program. We learned more in 2 days with Chris Hill than a year and a half with trying it on our own. While Chris was at our facility, he also looked at our production numbers and financials (not where they needed to be), and over the course of time, he helped us fine tune our numbers and also help systemize and streamline our processes.
He is a wealth of knowledge, specifically in the restoration field. He does not talk theory, he actually walks the walk. He explains things to our employees in such a way that they have total buy in. I will be utilizing Chris knowledge until I sell my company in about 15 years :>). He genuinely loves helping people and helping them to succeed. I guarantee your business will be better, with Chris Hill in it!!! He has become much more than a consultant and mentor to me
I am pleased to recommend Chris Hill, President of JCMH Consulting, whom we have retained to assist us to improve our company.
We have worked with Chris since December of 2011 and I credit him for putting in place a system of policies and procedures which allows us to better run the company by the numbers. Chris invested the time to get to know our company, and with his wealth of knowledge in this industry was able to identify key weaknesses and inefficiencies that were hindering our success. Helping us to maximize our use and understanding of PSA was just the beginning. With his guidance, we have since improved our accounts payables process, established better hiring practices, developed an incentive based salary structure for key production personnel, and have increased our over-all profitability.
Chris and I spent a lot of time together as he mentored me into the role of General Manager, and I can't say enough about how much he has helped in my development as a leader and coach. I'm grateful for his commitment to my success, and to the success of our company. I recommend the services of JCMH Consulting to anyone who wishes to improve the efficiency and profitability of their company.
Sean M. Hamilton
Perfection Cleaning and Restoration
My Name is Ken Werner and I am the President of Werner Restoration Services Inc. in Colona Illinois. This past summer a fellow restoration owner and close friend recommended JCMH Consulting to me. He had used JCMH Consulting to help improve his business and remold some of his company's processes. In a matter of months he had seen a huge improvement in his company. I decided to give JCMH Consulting a chance and had him work with us. This was the best recommendation I have received in my twenty five years in the restoration business.
Chris Hill with JCMH has a background in restoration that is needed to be an effective consultant in the industry. His years of experience and wide range of positions are not just limited to the restoration industry. He was able to adapt quickly and see what our company needs were. With his vast knowledge he was able to apply his experiences to our company and make improvements not just on our restoration side but throughout our company overall. His ability to take PSA software and apply it to our project managers, superintendents, and team coordinators was very helpful. His guidance showed that we are only as strong as our other team members. That each positions within our company plays a key role in order for our company to succeed. He knows all the software including PSA and Xactimate and can offer suggestions to help your restoration company succeed. He has lived the life of a restoration company for many years.
Things that set Chris apart from other restoration Consultants that have approached us in the past would be his personality. He is firm and confident with his plans; because he has seen them work and can back this up with examples. He works with you at your pace and is not pushy or overbearing. He insists that your will see value every time you meet with him. In closing I recommend Chris Hill from JCMH consulting to anyone in the restoration industry who wants to take their company to the next level no matter what level they are currently at. His innovative ways, procedures, and structure can help increase your level of business. This in turn will help your company remain the leader in the restoration industry.
Werner Restoration Services
As a business owner I realize that it is difficult to pull the string on hiring a consultant. The commitment to the time, the cost and the need to set aside your pride and ask someone for help are items that may hold all of us back from bringing in some outside support.
I initially hired JCMH to support our PSA and Luxor deployment and quickly learned that I was getting much more than just PSA/Luxor support. Chris has an organized team around him that can help in nearly every aspect of your business. Reanette created our job ads, job descriptions, job offers for every position in our company and helped create our employee handbook and company policies. Maureen was instrumental in working with our Controller to properly train and deploy PSA. Chris offers many suggestions and systems to optimize our production while maximizing our profits. If it were not for the strenuous efforts of Chris and Maureen I would have abandoned PSA and reverted back to our old system. Chris and Maureen are incredible teachers and motivators. They are able to keep us focused, positive and committed to moving forward.
Partnering with JCMH has been the single best decision I have made for me and my business. Chris quickly taught me that our systems will only work if you have the ability to lead your staff. His coaching in leadership has been instrumental in my leadership change and development. Reflecting back at the changes that I have made in the past couple of years only inspires me to see where my leadership ability will be years from now while under Chris's tutelage. Chris and JCMH started off as my PSA consultant and over the years transformed into my coach, sounding board, motivator, leadership advisor, and an extension of my office.
I have found value in every minute of my time while working with JCMH, the ROI while working at JCMH's direction is outstanding and I have gained more pride in myself and my business than I could have ever imagined. If you find that your or your business could use some help, do yourself a grand favor and utilize the services of JCMH. Chris Hill changed many aspects of me and my business and simply put: JCMH made my company profitable far past my imagination.
Chris and his team have been instrumental in the successful training and implementation of PSA for our multi-location organization. Without his insight and in-depth knowledge of the software, we would not be nearly as far along in the transition process. Chris's training model has proven invaluable to us both before and after the conversion. PSA's team will do a good job training you on the software, but Chris and his team will customize the training to fit not only the software but most importantly work with your company's unique set of processes and procedures to cohesively merge the technical side of the tool with real life application. We are very grateful to Chris for his insightful and value added time and commitment to SRG
Southeast Restoration Group
Our company had begun working with JCMH Consulting for the purposes of assisting in the conversation/deployment of our PSA software. We hired them for we had heard that both Chris Hill and Maureen Sheehy had tremendous experience in using PSA and knew that we could improve our learning curve of the new software with their assistance.
As it turned out, that was a huge understatement. Not only did they help us learn and implement the software, they also provided us with the processes and procedures necessary to match up to how the company needed to work with the software and ultimately maximize the benefits of PSA. We were thrilled to realize that these processes were fully documented with PowerPoint trainings and policy documents for our staff to learn and commit to. This in turn has created tremendous accountability throughout our organization. These documented procedures also made it easy for us to continue to hire and properly orientate new staff members and get them trained on our processes quickly and efficiently. I am grateful that Chris took the time to create these. During the onboarding process, there was no question that Chris took the time to discover who we were and what we wanted to accomplish. Based on his front end discovery, he was able to engineer a well thought out process that helped our staff embrace the changes and properly structure the software based on our specific needs.
Because of Chris and Maureen and their tremendous experience in our industry and knowledge of the PSA software system, they were able to exceed all of our expectations throughout the conversion. Chris has tremendous experience within our industry and we have learned from his knowledge regarding general business development and overall management of our company. There was simply so much ancillary benefit received by working with JCMH. We were certainly not expecting this to be the case but certainly pleasantly surprised by this discovery.
Chris' leadership skills and coaching abilities are unlike anyone else that we have ever worked with. With his unique manner of connecting with people and his incredible common sense approach to business, I always felt better about the task at hand when Chris and Maureen were involved. Above everything else, he is truly a leadership and coaching guru!! I cannot say enough about the staff at JCMH Consulting and feel they are worth their weight in gold! You will not be disappointed in any project you hire them for and will find their commitment to you and your success to be simply unyielding. I invite anyone interested in learning more to call me as it would be my pleasure to endorse Chris and his staff. Respectfully,
Alliance Disaster Kleenup
I highly recommend Chris Hill (JCMH Consulting) as a consultant for the Restoration Company. We had Chris come out to our office about 18 Months ago, and have had him back several times since. I am so glad we were able to meet Chris and that we decided to have him help us out with our business. He has helped us out so much with our accounting software program (PSA), along with overall management items as well.
Before Chris came out, we were not able to rely on our financials in PSA very well. It was like a roller coaster, and to say the least we didn't understand some of the key factors that need to be done in PSA to have our reports as accurate as possible. Figuring out PSA, has been a major step in us progressing into a better company. Chris has not only helped us to understand PSA better, but has also really helped us on our overall job management processes. Our Margins have gone up on all of our job types, since Chris has been meeting with us. It really wasn't that difficult to accomplish this with our margins, it was just a little guidance from Chris and his experience that we needed. When Chris came out, it seemed like there was a lot that we needed to accomplish, but we would just take a few things each timer he came, and improve on those things, until now we are so much further ahead in our management than 18 months ago.
We are still continuing to work with Chris, because there is still a lot more that we are learning from him. I enjoy meeting with my teams, and seeing the improvements that they have made over the last while. It has been so much easier to manage the business with the steps that we have put in place, and because of the way we have learned to use PSA.
I have really enjoyed getting to know Chris and work with him. I am sure that if you have talked to Chris you have realized that there are a lot of items that he could help you out with in your business. I know he has helped us out greatly, and we are glad that we chose to have him as part of our team.
Alpine Cleaning and Restoration
I am writing this letter as a reference for Chris Hill and JCMH Consulting. I met Chris last year at the DKI Insights Convention in Austin Texas. Chris and I talked and immediately developed a bond because of his experience in the industry. I have talked to a lot of consultants who have never lived the information they were selling.
Chris worked as a GM for Cleanrite-Buildrite in California and lived the ups and downs of this industry with great success. He knows exactly where we as business owners have been and are going. Chris has spent many years living and developing a strict strategic plan for success in the restoration industry. Chris is always been available to talk to me whenever I needed him, and if he wasn't available he got right back to me as soon as possible. Chris has allowed me to work with him on my terms and how I could afford his services.
Our company has grown in profits as well as systems / procedures because of my relationship with JCMH. Chris has not only been a paid consultant but he has become a close and personal friend who cares about me and my company. Please feel free to call me at 615-812-8238 for a reference on JCMH.
Apex Restoration DKI
They are able to provide, I can only best describe as, real world on the ground training and knowledge. We recommend JCMH.
Angler Construction Services
Our decision to work with Chris not only has positively impacted our company systematically, but also has impacted our family.
There are three relationships that have transformed our business in the last three years. PSA, LuxorCRM and JCMH Consulting.
Mammoth Construction, Inc.
I was ready to throw my computer through the window. Chris Hill has become much more than a consultant and mentor to me.
JCMH started as our PSA consultants, now they're my coach, sounding board, motivator, leadership advisor.